Charity Bazzar

Yesterday the Charity bazzar ended and we have collected over $1000, we didn't expect that so much amount but it was all good. most of the items are used but still in good condition, how this works is that we compiled the items which the associates including me contributes and in return we sell them at an affordable price. we sold them back to associates who likes them, some items go as low as 50cents and some as high as $70. i was eyeing a used cosmetic box which was selling at $20 but in the end i gave up as i think it was a little pricy. in the end the item went for $10 and someone else got it. i guess it was just not meant to be. in the end i got myself one beach hand bag, tote bag and one silver bracelet. some of the unsold items were returned back to the owners. Ms R was telling me yesterday to emailed the associates who donated the items to collect them back from me but i insisted to return them personally as they came to me personally to donate, so it's only right to do the same thing lor...

remember the CIE thing that i mentioned in my last 2 posts and yes it was an indeed a CIE it was a stupid mistake pertaining the AMEX pending!!! and so now i learnt not to say YES if i'm not sure or 'i think so too'to the caller. it's ok to say that you are not sure and to check with the appropraite people and to confirm again to the Guest. but if you see this picture that i'm going to paint, sometimes this mistakes are bound to happen!!!imagine you are answering 60 calls a day and say 10% of that calls in a day, you were asked questions which are not loaded up on the system whereby you are unable to provide answers and then you offered to check and revert. then you multiple the questions by 5 days work week and say lah for example the Hotel took 2days to answer...imagine the amount of follow-up one needs to do...so sometimes in order to work smart, the accident answer 'yes' automatically comes out from your mouth and the GUEST take that as an answer...and CIE falls into place...how like that...?and so i was penalised and my incentive will be deducted as usual. as for the amount mother will get back to me lor...another big amount i guess...

next sunday it's going to be T&J anniversary, it's nice to know that i'm going to be a part of it again this year. last year we did it at prop 471 and this year it's going to be prop 1844 and hopefully next year i hope we could do it at the St.Regis...(must see if T&J got big budget or not lor...)

for the record this week i'm doing the 12-8 shift and in my opinion the time flies quite fast but as for conversion wise i'm not too sure...let's see how i fare by end of this week...